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Call Us Today!
(479) 289-8029
Call Us Today!
(479) 289-8029


  • Reload

  • Southwest Garage
    Door Co.

    2206 Wheeler Ave.
    Fort Smith, AR 72901
    Phone: (479) 289-8029
    Fax: (479) 782-5073

    Business Hours

    Mon - Fri: 8 a.m. - 5 p.m.
    Sat - Sun: Closed

    Frequently Asked Questions
    Here are some of our most frequently asked questions and the answers. Remember, your garage door is the largest moving object in your home. If you don't know what you're doing, you could be seriously injured or killed. Call a professional if you are unsure.

    My remotes won't work, and my garage door will only open if I hold the wall button down. Do I need a new motor?

    When you are experiencing this type of problem, the cause is almost always the sensors, located on or near the track, near the bottom of the door. Make sure the LED light on both sensors is lit and not blinking. If either is not lit, trying repositioning the sensors until both have lights on them. If that doesn't work, make sure that the eyes are cleaned off; use a soft cloth (not a paper towel — it can scratch) and gently wipe them off. You should also check the wires that attach to the sensors and run to the operator to make sure they are firmly attached on both ends. If, after trying all this, your sensors still don't have lights on them, there may be a more serious issue, and you should call a professional.

    My spring is broken. How can I get out of my garage?

    If you have an automatic opener, you can have one person push the operator wall button, while the other person "helps" the door up. This is an emergency measure — do not continue to do it repeatedly, as it will eventually tear up your motor. Call a professional to change the spring as soon as possible.

    I changed the battery in my remote, and it still won't work. Do I have to buy a new remote?

    Sometimes, when a battery goes dead in the remote, the remote will lose its memory. When this happens, you will need to try to recode your remote (call us, and we will walk you through it!). If recoding the remote doesn't work, then it may be time for a new remote.

    I am fairly mechanically inclined. I think I can change my own spring. What could go wrong?

    In a word: lots! Garage door springs are under a lot of tension. If you don't know exactly what you are doing, you could be badly injured trying to remove or reinstall a spring. This is a job for professionals.

    An insulated door costs a lot more. What's the point? It's just the garage.

    An insulated door can raise or lower the temperature of your garage by 15-25 degrees. Most people use their garage as the main point of entry into their house. Every time you open the door into your home, you are letting in some of that hot (or cold) air. Your garage almost certainly shares a wall with at least one room in your home. For example, your living room may be on the other side of your garage wall. If that wall is not well insulated, then the temperature in that room is going to be affected by the temperature in the garage. By having an insulated door, you are lowering (or raising) the temperature of the garage, thus lowering (or raising) the temperature of the air that enters from the garage, both through the door and through the walls.

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